Shipping & Delivery Policy
From Mithila to your doorstep, FITNESTO Farms works to ship every confirmed order securely and to provide clear delivery information before and after dispatch.
1. Order processing and dispatch
After an order is confirmed and payment is completed, we aim to process and dispatch it within 24–48 hours. This is a target rather than a guaranteed deadline and may vary with weekends, public holidays, stock availability, order volume and courier pickup schedules. If an item requires additional processing, we may contact you with an update.
2. Estimated delivery time
Our standard estimate is 10–15 business days from order confirmation or payment for deliveries within India. Actual transit time depends on the destination, courier coverage, serviceability and other circumstances. Where available, an estimated delivery date will be displayed at checkout or shared through tracking details. These time frames are estimates, not guaranteed delivery dates.
3. Shipping charges within India
For eligible domestic orders delivered within India, our currently configured standard shipping rate is ₹49 for order values below ₹499, with free standard shipping on orders of ₹499 or more. The applicable charge shown at checkout is the final shipping charge for that order and may reflect any special shipping arrangement or applicable promotion.
4. International deliveries
Where checkout allows delivery to an international destination, shipping charges and any applicable conditions are shown before payment. Our currently configured international shipping rate starts at ₹1,800; actual availability and checkout terms govern. Customs duties, import taxes or local clearance charges, where applicable, may be payable separately by the recipient unless otherwise stated at checkout.
5. Tracking your order
Once the courier accepts your shipment and a tracking reference is available, we aim to share shipment information through the email address or mobile number associated with your order. Use the tracking details to monitor progress. If you need help locating your shipment, write to info@fitnestofarms.com with your order number.
6. Correct delivery information
Please check your full address, PIN code, phone number and recipient details before placing an order. If you notice an error, contact us as soon as possible, ideally before dispatch. We cannot guarantee changes after handover to the courier. A failed delivery or re-delivery resulting from incomplete or incorrect details may involve additional courier charges, which will be communicated where applicable.
7. Delivery delays and service interruptions
Courier disruptions, severe weather, natural events, transport restrictions, strikes, remote locations and other events outside our reasonable control can affect delivery schedules. We will assist with shipment enquiries where possible, and any consumer rights provided by applicable law remain unaffected.
8. Damaged, defective or incorrect deliveries
If an order arrives damaged, defective or incorrect, please keep the product unopened and untampered and notify us within 2 calendar days of delivery with your order number and photos or video. Claims are reviewed under our Return & Refund Policy and are subject to verification.
9. Contact us
For dispatch, shipping charge and delivery enquiries, contact info@fitnestofarms.com. FITNESTO Farms operates through fitnestofarms.com.