Returns, Replacements & Refunds
At FITNESTO Farms, each order is packed with care. If an item arrives damaged, defective or different from what you ordered, please tell us promptly so that we can review the issue and provide an appropriate resolution.
1. Two-day reporting window
Requests for a return or replacement must reach us within 2 calendar days after the order is delivered. Requests submitted outside this period are generally not eligible under our standard policy, without affecting any rights available under applicable law.
2. When a return is eligible
We consider requests for a damaged product, a defective product or an incorrect product supplied against the order. Every claim is reviewed and verified before approval. The product must be unopened, with the original seal and packaging intact and untampered, and accompanied by proof of purchase. We may ask for photographs or video showing the outer packaging, product and relevant issue.
Because these are food products, we do not accept ordinary returns for change of mind, taste preference or items ordered in error. Opened, unsealed, used or tampered-with food packs are not eligible under this standard policy. These conditions do not exclude any mandatory legal remedy.
3. How to raise a request
Email info@fitnestofarms.com within the two-day window. Include your order number, delivery date, a description of the problem and clear photos or videos of the item and packaging. Please keep the complete package until our team has reviewed the case. Do not send an item back before receiving return instructions and approval.
4. Review and verification
We may verify the order details, delivery record, photos, seals and product condition before approving a request. If further inspection is necessary, we will explain the return process. A claim is not automatically approved merely because a request has been submitted.
5. Replacements
If an eligible claim is approved, we may arrange a replacement for the affected item, subject to stock availability. After approval and any required inspection, a replacement is ordinarily dispatched or delivered within approximately 7–10 business days, subject to shipping conditions. If a suitable replacement cannot be supplied, we may arrange a refund or another agreed resolution.
6. Refunds
Where a refund is approved, we will ordinarily process it to the original payment method within 10 business days after the applicable verification or return inspection. Your bank or payment provider may take additional time to show the credit. We will communicate the outcome of the review. If you prefer store credit, it may be considered only by mutual agreement.
Shipping charges are generally not refundable unless an approved claim arises from our error, such as a wrong, defective or damaged item, or where applicable law requires otherwise. Any return-shipping arrangements will be communicated before an approved item is sent back.
7. Contact
For returns, replacements and refund questions, contact info@fitnestofarms.com. This policy applies to orders placed through fitnestofarms.com and is subject to applicable consumer-protection law.